Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the use of Fresh Roasted Hosting's ("FRH") web hosting service, and supplements the FRH Terms of Service ("TOS"). Violation of this AUP may result in suspension or termination of your service without further notice. In the event of a dispute between you and FRH regarding the interpretation of this AUP, FRH's interpretation, in its reasonable commercial judgment, shall govern. If you have any questions regarding this AUP, contact sales@freshroastedhosting.com.

This AUP may be found at http://freshroastedhosting.com/aup

The TOS may be found at http://freshroastedhosting.com/tos

1 - Prohibited Content
2 - Security
3 - Bulk E-Mail
4 - Unsolicited E-Mail
5 - Material Protected by Copyright
6 - Digital Millennium Copyright Act / DMCA
7 - Other
8 - Disclaimer
9 - Abuse
10 - Server Utilization

1 - Prohibited Content

You may not publish, transmit, or upload via or to FRH's service any content (including Web content, photos, videos, text, e-mail, bulletin board postings, blogs, chat, and any other type of posting or transmission that relies on any Internet service provided by FRH) that FRH reasonably believes:

- contains expressions of hate, abuse, offensive images, offensive conduct, obscenity, pornography, or sexually explicit material;
- is considered "adult", even if such content is legal in your jurisdiction;
- is considered "spyware" or "malware", even if such content is legal in your jurisdiction;
- could give rise to any civil or criminal liability towards FRH;
- incites violence, threatens violence, or is excessively violent;
- harasses another person or organization;
- is hate speech;
- is unfair or deceptive, including chain letters and pyramid schemes;
- infringes or assists others on infringing on the intellectual property rights of others or on the privacy or publicity rights of others;
- violates, promotes the violation of, or appears to violate any copyright;
- creates a risk to a person's safety or health;
- creates a risk to public safety or health;
- compromises national security;
- interferes with an investigation by law enforcement;
- improperly exposes trade secrets or other confidential or proprietary information of another person, business, or entity;
- violates, promotes the violation of, or appears to violate any local, state, national, or international laws;
- is illegal or solicits conduct that is illegal;
- is malicious, fraudulent, or may result in retaliation against FRH;
- restricts or inhibits any other person from using or enjoying FRH's service or website; or
- exposes FRH or any of its employees, agents, contractors, or users to any liability or detriment of any type.

You may not run or allow to run any of the following applications or types of applications:

- peer-to-peer file sharing programs, including but not limited to Bittorrent servers, Bittorrent clients, and Bittorrent trackers;
- applications designed to "mine", reveal, generate, or produce Bitcoins;
- distributed applications, included but not limited to BOINC and Folding@home;
- programs designed to leech content from any site;
- proxy programs or programs designed to assist in locating or connecting to a proxy;
- programs designed to mask or anonymize traffic, including but not limited to TOR servers and TOR clients;
- chat programs including but not limited to Internet Relay Chat (IRC) servers, clients, or bots;
- applications whose primary purpose, as determined solely by FRH, is to harm, hamper, or interfere with the usage or operation of FRH services by any user; or
- applications that cause you to exceed reasonable usage of FRH services, as explained in section 10 "Server Utilization".

If you are on a shared hosting package, the following additional restrictions apply:

- You may not resell or give away any services or content provided by FRH. You are not permitted to host websites for others, either for free or with a fee. This includes without limitation the use of your account as a "reseller" account.
- You may not run or allow to run servers including but not limited to FTP, WWW, SSH, Telnet, and database servers, except when such servers are provided to you by FRH as part of your paid package.

The failure of FRH to list an application or example of content in this section in no way indicates FRH's approval of or consent to said application or content.

2 - Security

You are responsible for keeping your server, website, and account secure. FRH is not responsible for ensuring the security of your server, website, or account.

FRH strongly recommends the use of long (minimum 18 character) passwords consisting of random letters, numbers, and symbols. You may not share your logon credentials with any other person or organization.
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.

If you have a VPS or dedicated server and need to open a support ticket, you may be asked to provide us with your root password. We strongly recommend that you change your root password to a temporary password, provide us with that temporary password, and then change it again when the ticket is concluded.

3 - Bulk E-Mail

FRH's shared hosting services are not suitable for the sending of bulk email, regardless of permission. FRH strongly recommends that a VPS or dedicated server be used for bulk email. FRH reserves the right to suspend or terminate shared hosting services that send bulk email, regardless of permission.

You may only send bulk email to recipients who have agreed to receive your email by way of a confirmed opt-in process for the specific subscription which you intend to send to the recipient. The use of purchased lists or partially-confirmed lists of subscribers is prohibited. A confirmed opt-in process is defined as follows:

1 - The recipient voluntarily submits an email address owned by the recipient for the clear purpose of adding the recipient to your subscription;
2 - You send the recipient a confirmation email clearly stating that the recipient is about to be added to a mailing list, clearly describing the nature of the mailing list, and containing a link that the recipient must click in order to be added to the mailing list.
3 - The recipient clicks the link and gets added to the list. If the recipient does not click the link, the recipient is not added to the mailing list and the recipient's email address is deleted from your system within 15 calendar days.

Every bulk message sent by you using FRH's services must include a clearly identified unsubscribe link in the body of the email. This link must be text and must not be an image. If the recipient clicks on this link, you must unsubscribe the recipient from the mailing list within 15 calendar days or the time described on your website, whichever is shorter.

Every bulk message sent by you using FRH's services must include a description of how the customer's email address was obtained. You must retain this information for as long as you continue to send bulk messages to the customer. You must produce this information to FRH and/or the customer within 36 hours (including holidays and weekends) of request by either party. Failure to do so may result in suspension or termination without further warning.

Every bulk message sent by you using FRH's services must either include a link back to your domain or clearly identify your domain in the "from" address. If your domain has masked "whois" information, or if your domain features any form of "private" or "proxy" registration, your domain must clearly state your individual or company name, mailing address, and how a recipient may request removal from your list. If the website for the domain listed does not contain this information, FRH reserves the right to suspend or terminate your service without further warning.

4 - Unsolicited E-Mail

You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it. You must comply with the rules of any other network you access or participate in using your FRH services.

5 - Material Protected by Copyright

You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner, or you are otherwise permitted by established United States copyright law to copy the work in that manner.

FRH may, at its sole discretion and without further notice, terminate the account(s) of any user who has been the subject of what FRH perceives to be an excessive number of copyright complaints.

6 - Digital Millennium Copyright Act / DMCA

If you believe your copyright is being infringed by a person using the FRH infrastructure, please send your written notice of copyright infringement to our agent of record:

Fresh Roasted Hosting
ATTN: David Sheranko
PO Box 62323
Harrisburg PA 17050

It is strongly recommended that you send your notice via a method that provides a delivery confirmation signature (such as USPS certified mail with a signature receipt). Your notice must include the following:

- a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
- identification of the material that is claimed to be infringing or to be subject to infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit FRH to locate the material;
- information reasonably sufficient to permit FRH to contact you, such as an address, telephone number, or e-mail address;
- a statement that you have a good-faith belief that the user of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law;
- a statement that the information in the notification is accurate; and
- a statement that under penalty of perjury you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

FRH follows the following procedure regarding copyright infringement:

1 - FRH receives a notice of copyright infringement, or FRH discovers infringing content.
2 - If a notice is received, FRH determines whether or not the notice is valid.
3 - If the notice is valid, FRH removes and/or suspends access to the material in question.
4 - FRH notifies Customer that the material in question has been removed and/or suspended because of alleged infringement.
5 - Customer may elect to send FRH a counter-notice claiming that the material does not infringe copyrights. This counter-notice must include:
5a - Customer's name, address, phone number, and physical or electronic signature;
5b - Identification of the material and its location before removal;
5c - A statement by Customer under penalty of perjury that the material was removed by mistake or misidentification; and
5d - Customer's consent to local federal court jurisdiction, or if overseas, an appropriate judicial body.
6 - If Customer sends FRH a properly-formed counter-notice, FRH will forward the counter-notice to the objecting party. The objecting party must either drop the matter or file a lawsuit against Customer within 14 days. If the objecting party does not file a lawsuit against Customer within 14 days, FRH will attempt to restore the content to its original location to the best of FRH's ability. If FRH can not restore the content to its original location, FRH will provide Customer with a copy of whatever content FRH removed.
7 - If Customer does not send us a counter-notice, FRH will consider the matter closed and will destroy any copies we have of the suspended or removed content.

If FRH, in its sole judgement, determines Customer is repeatedly infringing on copyright(s), FRH shall terminate the service of Customer. We consider a customer to be a repeat infringer after receiving three (3) notices of copyright infringement which we determine to be valid. FRH reserves the right to suspend or terminate Customer's service at any time for any reason.

7 - Other

You must have valid and current information on file with your domain name registrar for any domain hosted on the FRH network.

8 - Disclaimer

FRH is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the FRH network. The failure of FRH to act upon a perceived or actual violation of this AUP in no way impedes FRH from acting upon such a violation in the future.

Inquiries regarding this policy should be directed to sales@freshroastedhosting.com.

9 - Abuse

You may not engage in behavior that FRH reasonably believes to be illegal, abusive, or irresponsible, including:

- threatening, intimidating, harassing, or abusing FRH employees, contractors, agents, or users;
- unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures, including those belonging to FRH and its customers, without the express prior written authorization of the owner of the system or network;
- monitoring data or traffic on any network or system without the express prior written authorization of the owner of the system or network;
- interference with service to any users, host, or network including without limitation mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks;
- use of an Internet account or computer without the express prior written authorization of the owner of the account or computer;
- sending, relaying, or facilitating the sending or relaying of bulk email, regardless of whether or not you have the permission of the end recipient(s);
- forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup message; and
- any conduct that is likely to result in retaliation against FRH or its network, employees, contractors, agents, or users.

10 - Server Utilization

FRH places limits on the disk space, disk I/O utilization, network bandwidth, CPU usage, and memory usage (collectively, "server resources") of each account. These limits are fluid and may dynamically change. Factors which can impact your consumption of server resources include but are not limited to:

- the number of domains hosted on your account;
- the number of visitors to your website, and the action(s) performed by those visitors;
- the frequency of visits to your website, and the action(s) performed on those visits;
- the type, design, programming, and operation of all application(s) running on your account;
- the type and frequency of database transactions used by your account;
- the type and frequency of disk operations used by your account;
- malicious attacks against your website(s);
- the design, complexity, optimization, and compression of all content available on your website; and
- your usage of content delivery networks (CDNs).

Server resources are calculated independently of any limitations or allocations your plan may have. It is possible to exceed your server resources limit(s) without exceeding any limitation of your plan.

If you are on a shared hosting account, your service may be temporarily suspended if you exceed 10% of any component of server resources for more than 60 seconds, or if your content causes disruption to other users.

If you are on a VPS, your service may be temporarily suspended if your CPU load exceeds the number of CPU cores allocated to your VPS, or if your content causes disruption to other users.