99.99% Uptime SLA

Dallas Aisle 5Uptime is what we’re all about.  Between our tier 3 datacenters, our blend of top-tier carriers, our enterprise-class servers, and our redundant power and cooling systems, we’ve got an excellent track record of uptime.  So to put our money where our mouth is, we came up with this simple, no-hassle 99.99% uptime SLA:

If your service is down for more than 00.01% of any calendar month, we’ll credit you up to a full month of hosting service.

If the outage is caused by your ISP, or by failure / malfunction / misconfiguration of your equipment or software, then the SLA doesn’t apply.  It also doesn’t apply if we’re performing scheduled maintenance and you’ve received at least a week’s notice.  And, you’d think we wouldn’t have to point out that it doesn’t apply if your service is suspended or terminated, but here we are.  For complete details on our 99.99% Uptime SLA, please refer to the Fresh Roasted Hosting Terms of Service.