For years, I’ve been saying that web hosting is a lot like selling coffee. Literally anybody can do it: you can buy a cheap used server and start hosting sites just as easily as you can buy instant coffee and start selling coffee-like liquid. But what makes the coffee from your local coffee shop any better than that gas station coffee up the street? Sure, a huge part of it is the equipment and the quality of the ingredients. After all, if you start with a percolator and pre-ground generic coffee, the end result just isn’t going to be very good, no matter what.
Yet there’s a lot more to it. It’s not just the equipment and it’s not just the ingredients; it’s all the people behind the scenes. They’re what come together to give you that really great experience. Think about it: you walk into your favorite local coffee shop and you’re instantly hit with the aroma of freshly roasted beans. You take in the relaxed, inviting decor. You pause to chat with the barista, who already knows your favorite drink and how you like it prepared. And before you know it, you’re savoring that steaming (or iced) mug (or cup) of hot (or cold) joe.
THAT is the difference between Fresh Roasted Hosting and any given “dollar-a-month unlimited-everything” web host. And it’s that difference that has me so excited to introduce the newest four members of the Fresh Roasted Hosting team! This past weekend, Sean, Paul, Mike, and Aaron started answering tickets as part of our 24 x 365 customer support team. Each brings a wealth of knowledge and experience in Linux and network administration, as well as the hosting industry in general. And each shares my passion for ensuring that our customers get that “above and beyond” support we’re known for. They’ll be answering a lot more of your support tickets, and making sure everything keeps running smoothly behind the scenes!
On behalf of our (ever growing) team, thanks for hosting with us! We’ve got some pretty exciting things brewing up, and I can’t wait to show you what’s next!
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