When do I receive my credits? How are my credits used?
Once a referred customer places an order, any referral credits for that order are placed into a pending status for 90 days. Upon conclusion of this 90-day pending period, and contingent upon satisfaction of the conditions described in the Fresh Roasted Hosting Terms of Service, the credits will be unlocked. A partial list of conditions which must be satisfied includes:
- Both the referring and referred customer must remain active and in good standing for at least 90 days following the referred customer's Service Commencement Date.
- Both the referring and referred customer must not have any overdue or unpaid invoices during the 90-day period beginning on the referred customer's Service Commencement Date.
- The referred customer may not modify his or her options or change his or her plan in any way for 90 days beginning on the referred customer's Service Commencement Date.
- Our payment processor must not inform us that the referred customer's transaction is fraudulent, disputed, or reversed.
For a complete list of all terms that apply to the Fresh Roasted Hosting Affiliate Program, including conditions which must be satisfied during the aforementioned 90-day pending period, refer to the Fresh Roasted Hosting Terms of Service.
Once your credits are no longer pending, they will become available for you to use towards any future Fresh Roasted Hosting invoice. In order to use your credits, simply click the "request withdrawal" button from your affiliate panel. We will review your account and, contingent upon satisfaction of the conditions described in the Fresh Roasted Hosting Terms of Service, will apply them to your account.
We do not automatically apply referral credits to future invoices; this gives customers with recurring payments (such as those on PayPal) time to suspend their recurring payments and avoid "double paying" an invoice. Referral credits can not be refunded or paid out under any circumstances; they may only be used towards Fresh Roasted Hosting invoices. If you cancel your Fresh Roasted Hosting service, you will forfeit all earned and pending referral credits.