Our help desk is staffed around the clock. 24 hours a day, 365 days a year, our knowledgeable technicians are always here to lend a hand in plain English. We usually respond to most support tickets in less than 15 minutes. Most of our tickets are resolved in 30 minutes or less. Our billing department is open 7 days a week from 9am to 9pm.
Believe it or not, not all "24 hour support" is created equally. At some discount hosts, "24 hour support" means that you can submit a trouble ticket any time -- and they'll get back to you the next day. Needless to say, this causes some serious problems. Imagine if your website goes down at 6pm on a Friday night -- you might not be restored until Monday morning! But at Fresh Roasted Hosting, whether you submit a ticket at 3am or 3pm, we'll be here to help out.