My server is hosted elsewhere. Will you manage it?
No, and for a very good reason.
We have complete control over every aspect of our network infrastructure. From our server hardware to our network infrastructure, there's nothing we can't investigate and/or repair. But if your server is hosted elsewhere, we may not have the means to examine every possible cause (what if your rack switch starts dropping packets?). This means we wouldn't be able to provide the level of service you've come to expect from us.