Privacy Policy

This Privacy Policy describes the information we collect from you, what we do with the information, and our information security practices. If you have any questions about our Privacy Policy, please contact privacy@freshroastedhosting.com.

In this document, Fresh Roasted Hosting may be abbreviated as “FRH”.

1. Information
2. Use of Personally Identifiable Information
3. Use of Non-Personally Identifiable Information
4. What is a Cookie
5. Security of Your Information
6. Children’s Privacy
7. Questions or Concerns

1. Information

When you sign up for our service, we will ask you to provide contact information including your name, address, telephone number, e-mail addresses, preferred payment gateway, and any information necessary to complete your order through that payment gateway. This information is required in order to obtain service from Fresh Roasted Hosting.

We may ask you to complete user surveys, and to provide certain demographic information, such as age, gender, how you heard of FRH, what websites you visit, special interests, etc. This information is optional - you do not have to provide this type of information to use our service if you do not want to.

If you contact us for technical support, we may also ask you for information about your operating system, software, and other technical matters. This information is optional – but we may not be able to provide an optimal level of support if you choose not to provide this information.

When you visit our Web site we will capture your IP Address, time of and duration of visit, and time and duration of the pages on our Web site that you view. This information is collected automatically without any effort or decision-making from you. We may tie this information to the personally identifiable information we have about you.

We will place a cookie that will identify you to us as a repeat visitor or a customer when you visit our Web site. See “What is a Cookie” below. This is done automatically without any effort or decision-making from you. We may tie this cookie to the personally identifiable information we have about you.

If we send you an email, we may include a marker that will allow to identify e-mail that is opened and viewed.

If you send us an email, send us a support ticket, or reply to a support ticket, all information that you provide may be tied to the personally identifiable information we have about you.

All information obtained by Fresh Roasted Hosting may be stored for a period of up to five (5) years.

2. Use of Personally Identifiable Information

Personally identifiable information (“PII”) consists of your legal name, email address, user name, and telephone number.  We will use your personally identifiable information only as follows:

 - for internal tasks such as processing payments, providing customer support, and account management;
 - to announce special offers or provide other information from time to time via e-mail;
 - to announce special offers by our third parties, though we will not provide these third parties with your e-mail address or other personally identifiable information; and
 - to improve our service and the marketing of our service. For example, we may use the information we gather from user surveys, demographic data, and website visits to help us improve or target our Web site, select channels through which to advertise FRH, improve the design and content of FRH advertising, and customize your visit.

We will not provide any personally identifiable information about you to any other person other than:

 - a law enforcement or regulatory agency at their request;
 - a person or company who acquires our business;
 - to our subsidiaries and affiliates;
 - third parties who present FRH with a relevant subpoena which FRH determines to be valid;
 - as otherwise needed to protect or enforce the rights of others; and 
 - third parties who perform services on our behalf (such as payment processing or customer support), subject to the third party agreeing with us that it will keep your personally identifiable information confidential.  You hereby release us from all liability arising from the sharing of such information, including any action or inaction our vendor takes;

We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

3. Use of Non-Personally Identifiable Information

We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.

4. What is a Cookie

A “cookie” is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customize your visit.  Certain third-party websites and applications can use a cookie to identify which sites you have visited.  FRH has no control over the third-party use of the cookie.

5. Security of Your Information

We store your personally identifiable information on a server located in the Telecom Center facility in downtown Los Angeles, California.  Online access to the server is protected by a combination of security practices including uncommon usernames, long random passwords, and a technical staff monitoring the server 24x365.

FRH has no control over information you provide to any third parties, such as payment processors, even if those third parties are doing work on our behalf.

FRH has no control over the security of your own account information.  This includes your account username, account password, email addresses, and email passwords.  FRH encourages all users to practice good security habits, including but not limited to strong random passwords and password changes.

While FRH takes reasonable measures to protect your information, we can not guarantee that it will never be compromised. Your information may be compromised due to a number of factors beyond our control including but not limited to identity theft, attacks on our server or network, phishing scams, weak passwords, misconfigured or malfunctioning software, or inappropriate access to your personal computer(s) by a third party.

6. Children’s Privacy

FRH does not knowingly provide service to children or persons under the age of 18.  FRH’s Terms of Service require all users to warrant to FRH that they are 18 years of age or older.  FRH will not intentionally maintain information about anyone under the age of 18.

7.  Public Disclosure

FRH encourages and fully supports the candid, honest sharing of our customers’ experiences with others through public mediums such as web hosting review sites, discussion forums, and social media applications.  FRH may elect to respond to such disclosures in order to clarify or correct factual information, or to provide our opinion on the matter.  Such a response, if given, is intended to ensure that the general public has a full explanation of the experience being discussed.

If you publicly share a review, forum post, rating, or any other type of commentary on FRH, we may respond in order to correct any inaccuracies or share our perspective.  If we do, we will not disclose any of your PII unless the same PII has already been disclosed by you.  However, we may elect to disclose additional information about you such as account status, payment history, help desk tickets, and our actions.  We may also elect to disclose steps or decisions taken by us and the reason for those steps or decisions.

8.    Questions or Concerns

If you have questions or comments about this policy, or believe we have not lived up to this policy, please contact us immediately. Please note that we are unable to answer questions or provide assistance regarding the privacy policy of any third party (such as payment processors or Internet Service Providers). There are three ways to contact Fresh Roasted Hosting:

 - by email to privacy@freshroastedhosting.com;
 - by opening a ticket to FRH Support at https://freshroastedhosting.com/support; or
 - by sending US Mail to Fresh Roasted Hosting, ATTN Privacy, 101 S Second St #1500, Harrisburg PA 17101.

We will make every reasonable attempt to address your concern immediately upon receipt.